Job Title: Gen AI CCAS Application Developer
Location: Gaithersburg, MD
Type: Contract
Compensation: $56.23 - $63.00
Work Model: Remote
Hours: 40.0
Security Clearance: Public Trust


Responsibilities


+ Develop, update, and maintain Amazon Connect contact flows, routing profiles, and queues supporting voice and chat channels.

+ Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service, and escalation processes.

+ Configure Contact Lens for real-time and post-contact analytics, transcription, sentiment analysis, and redaction.

+ Implement Amazon Q for knowledge sources, guided workflows, and agent-assisted experiences.

+ Configure S3 storage for call and chat transcripts with encryption and retention policies.

+ Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.

+ Implement OpenSearch indexing, keywo...