The DX Elevated Support Manager leads and develops the Elevated Diagnostics Support Specialists for the global DX team, ensuring first-class support to internal and external diagnostics stakeholders across multiple regions and time zones—operationally focused on international markets while maintaining global alignment, coverage, and elevated-support standards (product and connectivity).

The team delivers advanced, escalation-level support to Level 1 Tech Support agents, distributors, and field force representatives across the diagnostics portfolio, spanning instrument operation, applications, troubleshooting, and complex problem resolution.

In a player-coach capacity, the manager actively supports case resolution by partnering with specialists on high-impact and complex escalations—triaging, driving investigation plans, removing roadblocks, and ensuring timely, high-quality customer outcomes—while simultaneously coaching to strengthen technical depth, decision-making, an...