GCP Tech Data Analytics Support Engineer

Company

Accenture Malaysia

Location

kuala lumpur, kuala lumpur

Type

Full-time

Respond, diagnose, resolve, and track customer support queries across phone, email, and chat; ensure documentation is accurate and complete. 
Meet or exceed SLOs for response and resolution time; proactively manage queues to sustain performance. 
Maintain high CSAT and adhere to internal quality standards in ≥90% of audited cases. 
Assist L1/L2/Tiered teams: respond to consults from other technical support representatives using existing systems and tools; coach peers when needed. 
Este... 
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GCP Tech Data Analytics Support Engineer

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