Huntlee Tavern is seeking an experienced and responsible Gaming Manager to join our team. We are looking for someone with strong leadership skills, excellent customer service, and sound knowledge of gaming operations within a hotel/pub environment.
Key Duties
Manage the daily operations of the gaming room
Supervise, train, and support gaming and venue staff
Ensure excellent customer service is delivered to patrons
Monitor gaming machine operations, cash handling, payouts, and reconciliations
Maintain compliance with all gaming, liquor, AML/CTF, responsible gambling, WHS, and venue policies
Ensure responsible conduct of gambling practices are followed at all times
Handle customer enquiries, complaints, and incidents professionally
Monitor gaming room presentation, cleanliness, and customer experience