G11 - Operations Support Engineer

Company

FPT Asia Pacific

Location

singapore, singapore

Type

Full-time

            Key Responsibilities  Vendor Management & Stakeholder Coordination  Manage and coordinate with application support maintenance vendors to ensure adherence to service level agreements (SLAs) for legacy system support 
Serve as the primary point of contact between internal stakeholders, end users, and vendor support teams 
Monitor vendor performance and escalate issues when SLAs are at risk of being breached 
Facilitate regular vendor review meetings and performance assessments 
 Ticket Management & Issue Resolution  Oversee the end-to-end ticket lifecycle using Jira, ensuring proper categorisation, prioritisation, and tracking of support requests 
Monitor ticket queues and ensure timely assignment and resolution according to established SLAs 
Coordinate L1, L2, and L3 support activities with vendor teams for legacy applications 
Provide regular reporting on ticket volumes, resolution ...
        

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G11 - Operations Support Engineer

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