This role will be responsible for the effective day to day running of all sports based proposition on resort. This will include driving excellent guest experience and ensuring high levels of health and safety and compliance & team fulfillment and engagement. KPIs Guest satisfaction scores and feedback (NPS) Safety compliance and incident rates Revenue and participation levels Labour and cost control of the P&L Team engagement and retention General Duties & Key Accountabilities Support the daily operation delivery of all sports based proposition Assist with scheduling activities and bookings aligned with guest proposition Ensure all facilities are prepared, safe and fit for purpose Lead all sports and coaching based team Ensure high levels of H&S compliance and ensure all accidents and near misses are followed up effectively Promote safe working practices across all activities Support the delivery of all sports based proposition Assist with budgeting and stock control Support in income ...