Role: Functional Support Manager Location: Bengaluru Work Mode: On-Site (6 days working) CTC: 5-9 LPA Experience: 4-6 years Key Responsibilities: Execution Leadership: ● Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.AI platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention. ● Execute strategies to improve service delivery and resolution timelines. ● Ensure support activities are in line with broader business goals. 2. Client Engagement: ● Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery. ● Advocate for customer needs within the organization (VoC), ensuring feedback informs product and service improvements. ● Track and enhance CSAT and NPS scores, improve service levels, and build a knowledge base to support common ticketing requests. ● Identify and mi...