**DESCRIPTION**
The **Full-Time Google Tech Specialist** will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions in **Google's retail store** . The Tech Specialist will provide assistance for customer product post-sale set up support, manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment.
**Pay Range: $23.00 - $26.00 per hour**
**RESPONSIBILITIES**
+ Assess customer support needs, troubleshoot or diagnose issues and thoroughly explain potential solutions to all knowledge levels including soft pass off to alternative support solutions.
+ Provide assistance for customer product post-sale set up support.
+ Manage customer queues, prioritize resources and resolve customer escalations in a fast-paced environment.
+ Identify, document and escalate potential product issues to internal t...