hands on enterprise ServiceNow program/project managers with clear evidence of delivery ownership.
What we need to see clearly in profiles:
ServiceNow used as a core delivery platform, not just listed as a tool (e.g., ITSM / ITOM / CSM driven programs, workflow ownership, change & incident governance tied to delivery)
Strong Agile / hybrid execution, with examples of sprint execution, velocity, defect reduction, and delivery outcomes
Ownership of enterprise or platform programs (ITSM transformations, digital platforms, AI / automation initiatives), not just PMO tracking or monitoring