Become a vital part of OpenRoad's client support team as a Full-Time Client Care Representative in Burnaby. You'll engage with customers through outbound calls and service management.
At OpenRoad, we pride ourselves on our progressive culture and commitment to excellent customer experience. In this role, you’ll handle 80-120 outbound calls daily, manage service appointments, and ensure that customer records are up to date. If you're passionate about vehicle service and enjoy a dynamic work environment, this position offers unique opportunities for growth.
Key Responsibilities:
• Manage a high volume of outbound calls daily
• Create, modify, and cancel service appointments
• Review customer files for service needs and book appointments
• Maintain detailed notes in the customer database
• Provide excellent customer service experiences
Requirements:
• Strong time management and multitasking skills
• Professional and confident communication style
• Proficie...