Job Description:
Monitor and manage operation Outbound Sort, Outbound Dispatch team by using the daily performance report, history of excellence, and team development. Works with internal and external functions to properly handle pushed-out parcels. Control and improve Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction to achieve target Able to report to management and stakeholders a summary of data, operational concerns, and improvement procedures. Optimized manpower from the planning team to operate as our cycle time and hourly volume Coaching and advising team member MPW Optimization, Planning, Lost control, Leadership, Backlog chasing and SLA Manage initiatives to improve performance and compliance in FSOCW Requirements:
Good communication and stakeholder management skills. Analytical ability - logical thinking and optimization. Strong working knowledge of Spreadsheets (Excel/Google Sheets). Proven working experience in pro...