The Financial Sector Conduct Authority (FSCA), a market conduct regulator for the South African financial sector, is creating a Consumer Advisory Panel (Panel) to strengthen consumer representation in the financial sector regulatory environment. The Panel will assist in protecting the rights and interests of financial customers and supporting public confidence and trust in South Africa’s financial sector. 

The FSCA is mandated to, amongst others, promote fair customer treatment by financial institutions, and to provide financial education and promote financial literacy. It has set the following strategic objectives:

1. Improve industry practices to achieve fair outcomes for financial customers
2. Act against misconduct to support confidence and integrity in the financial sector
3. Promote the development of an innovative, inclusive and sustainable financial sector
4. Empower households and small businesses to be financially resilient