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Front Office Supervisor

Company

Neutron Technologies & Communications Sdn Bhd

Location

george town, penang

Type

Full-time

  • Greetings guests upon arrival and making them feel welcomed.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.

Job Requirements:

  • Excellent interpersonal skills.
  • Good time management and organizational skills.
  • Patience and good listening skills.
  • At least one (1) year of experience as Guest Service Agent / Front Office Associate

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