Position Summary

The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.


Receives and processes incoming guests

+ Ensure a delightful, seamless arrival and departure for our guests.

+ Greets guest and processes hotel registration and other transactions

+ Keeps current on hotel accommodations, services and local attractions

+ Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction

+ Records resolutions to guest complaints on the “Make it Right” log

+ Works with other departments as appropriate to arrange for services requested by the guest

+ Stays current with developments in the hotel by reviewing and updating the communication log

+ Prepares end of shift summaries and communications for manage...