Front Office Receptionist

Pepperclub Hotel, Cape Town
Reports to Front Office Supervisor / Assistant Front Office Manager

Pepperclub Hotel is recruiting a polished, service-driven Front Office Receptionist to join our Front Office team. This role is central to the guest experience and requires someone who is calm under pressure, detail-focused, and genuinely passionate about 5-star service delivery.

Overview

You will be the first and last point of contact for our guests. Your role is to deliver seamless arrivals and departures, manage front desk administration with precision, and ensure every guest interaction reflects our RAISE values of Responsibility, Accountability, Integrity, Service, and Excellence.

Responsibilities Guest Experience & Service Excellence Deliver warm, professional, personalised service at all times Manage guest check-ins, check-outs, and in-house requests efficiently Anticipate guest needs and resolve concerns promptly Upsell room upg...