Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
Oversees group business reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
Conduct colleague performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Office colleagues.
Controls and provides feedback on labour and operational expenses
Monitoring the daily financial goals of the hotel and rooms division the financial goals of the department the LQA TrustYou and Forbes targets on a daily basis