Front Office Manager

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

Responsibilities

• Lead and manage the front office team, including reception, concierge, and reservations staff
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check‑ins, check‑outs, and guest inquiries
• Train and motivate front office staff to deliver high‑quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage...