907 Main is seeking a hands-on Front Office Manager to help lead daily rooms operations at our boutique hotel in Cambridge, MA.
This position oversees the front desk team while also providing operational support and accountability for the Housekeeping manager.
The role is ideal for someone who understands that a successful guest experience starts with strong communication, clean and ready rooms, accurate front desk execution, and a team that is prepared before the guest ever arrives.
The Front Office Manager will be responsible for supporting daily arrivals and departures, managing guest requests, assisting with service recovery, reviewing room status, coordinating closely with Housekeeping and Maintenance, and ensuring that the front desk operates with professionalism, warmth, and consistency.
This leader will help train and coach front desk agents, maintain clear shift communication, and ensure that guest information, billing, room assignments, and follow-up items a...