Responsibilities:
The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and alerts hotel staff of VIP arrivals.
- Attend to guests needs in a calm and courteous manner.
- Handles guest’s inquiries and provide prompt responses and assistance.
- Promote positive relations with all individuals who come in contact.
- Maintain confidentiality of all guest information and pertinent hotel data.
- Work cohesively with other departments and co-workers as part of a team.
- Analyze and resolve problems while exercising good judgement.
- Be an ambassador to the Hotel at all times, in and outside of one’s workplace.
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