Front Office Duty Manager (Russian/German Speaker) – One&Only The Palm, Dubai

One&Only The Palm is a beach-front resort in Dubai.

Key Duties and Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests daily.
• Develop specific goals and plans to prioritize, organize, and accomplish the task.
• Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identify training needs and support the development and upskilling of team members.
• Maintain awareness of daily arrivals, departures, group movements, and special requests.
• Proactively identify operational challenges and implement solutions to improve efficiency and g...