• Guest Services: Greeting guests, handling check-in/out, assigning rooms, issuing keys, managing luggage assistance.
• Reservations: Managing bookings, modifications, cancellations, and taking new reservations via phone or online.
• Information & Assistance: Providing details on hotel amenities, local attractions, restaurants, and directions.
• Communication Hub: Answering calls, directing inquiries to other departments (housekeeping, maintenance).
• Financial Tasks: Processing payments, handling bills, verifying credit cards, and balancing accounts.
• Coordination: Liaising with housekeeping to ensure room readiness and cleanliness.
• Problem Solving: Addressing and resolving guest complaints in a professional manner.

Job Requirements

• 4 year course graduate
• BS Tourism, HRM and any related course
• Pleasant personality and good in communicatio...