§ Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.

§ Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.

§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

§ Performs other duties required to provide the service brand behaviour and genuine hospitality.

§ Adheres to hotel policies and procedures

§ Ability to manage all emergencies, guest an...