For our new hotel opening we are looking for a Front Office Agent.

Front Office Agent Day and Night

Tasks

• Guests satisfaction as the most important task
• Answer, screen and forward incoming phone calls/mails
• Register and check guests in
• Close guest accounts and check guests out
• Inform guests of the hotel rates and services
• Process accurate payment of guest accounts
• Complete and maintain any incident reports
• Listen and respond to guest queries
• Maintain a neat and orderly front desk and reception area
• Night shifts are also part of it

Qualifications

• Proven work experience as a receptionist
• Solid written and verbal communication skills in Spanish and English
• Computer skills
• PMS skills, preferably with OPERA
• Ability to be resourceful and proactive when issues arise
• Multitasking and time‑management skills,...