Weareseekinganexperiencedandcustomer-focusedFrontDeskManagertoserveasthefaceofourhotelandleaddailyfrontdeskoperations.Thesuccessfulcandidatewillensureguestsreceiveawarmandwelcomingexperiencewhileoverseeingfrontdeskstaff,managingguestservices,resolvingconcerns,andmaintaininghighstandardsofprofessionalismandhospitality.

TheFrontDeskManagercombinesstrongleadershipskills,excellentcustomerservice,andoperationalexpertisetocreateexceptionalguestexperiencesandsupporttheoverallsuccessoftheproperty.

Key Responsibilities

Front Desk Operations

• Overseeallaspectsoffrontdeskoperationsduringassignedshifts,including:
• Welcomingandgreetingguestsinaprofessionalandfriendlymanner.
• Answeringtelephonecallsandrespondingtoguestinquiriespromptly.
• Processingguestcheck-insandcheck-outsefficientlyandaccurately.
• Balancingdailytransactionsandcompletingshiftreconciliation.
• Countinga...