5 years+ managerial hotel experience in customer service in a hotel, or hospitality industry related field required. Preferably with Shipboard experience and/or experience in a 4/5* hotel handling front desk operations. Required to speak English clearly and distinctly.
Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. Responds t...