As a Front Desk Manager, your role encompasses overseeing the Front Office operations with a primary emphasis on the reception area. Your responsibilities include ensuring the efficient completion of end-of-day procedures and generating accurate reports. Additionally, you may be required to handle other aspects of front desk management to contribute to the overall success of the hotel.

Key Job Responsibilities

• Gather feedback and preferences from guests regarding hotel services, ensuring prompt action is taken to enhance guest satisfaction.
• Maximize room revenue by effectively implementing upselling strategies within specified guidelines, optimizing room inventory utilization, particularly during high occupancy periods.
• Actively participate in the promotion and sale of the company's loyalty program, food and beverage events, in-house facilities, and partnerships with hotel affiliates.
• Lead and mentor the team to achieve the hi...