Join our team as a Front Desk Agent where youll be the friendly face and welcoming voice that sets the tone for our guests stay. As the first point of contact your impeccable customer service skills and attention to detail will create a memorable and positive experience ensuring our guests feel valued from check-in to check-out.

• Welcome guests with a warm and professional demeanor.
• Handle check-in check-out room assignments and room keys efficiently.
• Process payments and maintain accurate financial transactions.
• Assist guests with inquiries special requests and hotel information in English and Russian/German.
• Promote hotel services facilities and upsell room categories when appropriate.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Coordinate with Housekeeping Reservations Guest Services and other departments to ensure seamless guest experiences.
• Handle guest complaint...