The Front Desk Agent will be responsible for assisting guests in the Front Office Department.
At the Front Desk the agent is the first point of contact for the hotel and responsible for providing personalized service to guests upon arrival, during their stay and upon departure.
The Front Desk Agent will also be responsible for assisting guests with their reservation needs while promoting hotel services, promotions, etc.
and anticipating guest needs to promote higher guest satisfaction.

DUTIES AND RESPONSIBILITIES 

Overall Operations

• Promote hotel services, facilities and anticipate guest’s needs to promote higher guest satisfaction. 


• Demonstrate brand standards, behaviors, hallmarks and mandates.


• Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors.


• Follow all guidelines, policies and procedu...