Front Desk Agent Duties and Responsibilities: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, including the number of guests and the room rate. Make an appropriate selection of rooms based on guest needs.
Code electronic keys.
Non-verbally confirm the room number and rate. Promote and administer Hilton and Marriott Marketing Programs, such as Hilton Honors or Bonvoy rewards, for arriving guests. Ensure that the guest knows the room location.
Arrange for a team member to accompany the guest to the room.
Provide a welcome packet to guests containing room keys, tokens of our appreciation, gifts, etc.
Ensure rooms and services are correctly accounted for within the guest statement.
Properly account for services provided by the hotel. Assist guests with checkout payments or charges.