Maintain professional dress and conduct at all times.
Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. ο· Follow Brand standards including brand loyalty programs.
Provide information about our hotel, available rooms, rates and amenities
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.
Β Inform customers about payment methods and verify that I.D. and payments method matc...