Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards
Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards
Accommodate special requests whenever possible
Use suggestive selling techniques to sell rooms and to promote other services of the hotel
Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
Upon the departure of guests, process the guest check-out procedures
Receive payment from guests, settle the guests account and give a copy of the invoice
Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance the cash float