Job Description
Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward
Provide directions and assistance to all internal and external customers by handling their requests and inquiries
Manning of triage
Exchange access cards for visitors (Next-of-kins, vendors, etc)
Register new visitors, staff on Visitor Management System (VMS)
Supervise ART swabbing, when required
Manage e-mailbox and forward to relevant parties, and reply general inquiry
Co-ordinate and handle mail distribution, the flow of faxes, and courier services
Handle feedback from all channels and provide appropriate follow-up actions/ service recovery
Handling and receiving of delivery/parcels from vendors
Monitor collection of samples for testing
Submission of claims for selected Nursing Home purchases (e.g. p-card or cash) via Visa Intellilink and HRMS respectively, including claims for staff welfare events
Support the appointme...