Manage and facilitate communications with external stakeholders such as referral agencies, community partners, and the general public
Provide timely and appropriate response to clients with mental health concerns, including in crisis situations via phone and email
Preliminary assessment for service suitability and link up with service delivery for online enquirers and referrals
Facilitate internal service linkage in collaboration with team leads
Provide administrative support for clients receiving services such as sending Zoom links, preparing timesheets or processing official documents for signature
Ensure accurate documentation and update on the online Case Management System
Data reporting including ED report data and grant maker reports
System administration where required
Coordinate rostering / scheduling including annual office closures, after-hours wor...