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Are you passionate about leading teams and delivering exceptional customer experiences?

We are looking for a dynamic, bilingual (French & English) Team Leader to oversee and support a team of customer service agents in meeting and exceeding client expectations.

Job Purpose

As a Team Leader, you will manage a team of Agents, ensuring top‑tier service delivery aligned with contractual commitments and operational goals.

Key Responsibilities

• Lead, coach, and motivate a team to consistently deliver high‑quality customer service
• Monitor team performance and take proactive steps to improve KPIs
• Ensure accurate reporting, timesheet approvals, and performance tracking
• Deliver regular team briefings and feedback sessions
• Promote customer satisfaction through call quality m...