Identify opportunities to improve operational processes, enhance efficiency, and elevate the overall customer experience.
Act as the main point of contact for customers, addressing inquiries, bookings, and providing updates on shipment tracking and delivery status.
Work closely with internal teams, carriers, and external vendors to ensure efficient and timely movement of cargo, meeting customer expectations
Handle customer complaints promptly and professionally, resolving issues to enhance customer satisfaction and service experience.
Prepare, review, and ensure accuracy in shipping documents, including invoices, bills of lading, and import/export documentation. Ensure compliance with industry regulations and customs requirements.
Continuously track shipment progress, providing timely updates to customers regarding status changes, delays, or potential issues.