WHY THIS ROLE EXISTS

This role is mission-critical to maintaining on-time, damage-free throughput across our Charlotte terminal. The Freight Handler Lead ensures freight moves predictably and safely from dock to staging, directly impacting transit times, customer satisfaction, and cost-to-serve.

The business challenge is operational scale: higher density long-haul lanes, tighter schedules, and fewer touches demand disciplined execution, consistent handling standards, and real-time problem resolution. Success means measurable reductions in damage and rehandling, faster dock cycle times, and a reliable, accountable crew that executes to our Smart Network™ standards.

You will translate strategic service commitments into repeatable dock-level systems, lead a small team to deliver flawless handling, and be the on-site owner of safety, quality, and throughput.

What you’ll do

1. Lead operational execution