Fraud/Disputes Analyst – KYC (£13/hr)
This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You’ll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It’s ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in KYC and fraud prevention.
What You’ll Do:
Conduct KYC (Know Your Customer) checks and verify new supplier and customer accountsInvestigate accounts and bookings to detect suspicious or fraudulent activityHandle customer inquiries via phone and email regarding account verification and disputesResolve disputes efficiently, providing clear, actionable guidance to customersCollaborate with team members to improve processes and meet operational goalsTake ownership of daily tasks with reliability, attent...