RESPONSIBILITIES

Operation

• To act as a team player, providing effective day to day communication with colleagues and guests
• To ensure service areas/ guest corridors and back of house stairs are kept clean and tidy at all times
• To perform routine/ spring cleaning, delivering a service to consistently meet and exceed guest expectations
• To ensure all storage areas within department are maintained to a consistent high standard
• To drive innovation, identify and resolve issues to improve housekeeping standards
• To anticipate guest needs to exceed expectations and effectively manage difficult service situations
• To adopt a “one team” approach with Floor Housekeepers and Room Attendants
• To carry out room moves, furniture arrangements and set ups as requested
• To ensure store rooms are clean, free of rubbish and neatly presented and...