Description

Safair Operations, operating as Flysafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Call Centre.

Key Responsibilities

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information;
• Communicate with customers both verbally and in writing.

Requirements

• Grade 12;
• One (1) to four (4) years’ experience in a Call Centre Environment;
• Travel or relevant qualification will be an advantage;
• Excellent communication in English – speak, read and write;
• Solid computer literacy;
• Excellent phone etiquette;
• No c...