Applications are now open for our First Response Internship. Please note that applications will close 5 April 2026 and applications will only be reviewed after the closing date.

Purpose of Position

The purpose of the First Responder Intern role is to perform simple hardware and software resolution as issues are initially logged by clients. First Responder Intern take ownership of the service experience from first contact through to resolution.

Role Responsibilities Technical Support Assist in providing basic technical support, ticket management, and collaborate with the team. Assist in creating and assigning support tickets for customers and prioritize them based on urgency under guidance. Shadow and assist with basic hardware component installation and address software-related issues under guidance. Shadow and assist with troubleshooting and resolving basic configuration problems under guidance. Shadow and assist in updating tickets accurately in the ticket managemen...