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First Line Support Analyst

Company

Workshop Recruitment

Location

whiteley, england

Type

Full-time

We are recruiting for a First Line Services Support Analyst to join a growing and technology-driven operations team based in Whiteley. This is an excellent opportunity for someone with a customer-focused mindset and an interest in technology to build a career within a specialist technical support environment. Full training will be provided, with clear progression into more technical and mid-level roles over time. You will support customers with system queries, technical issues and operational processes, ensuring a high-quality service and smooth day-to-day platform performance. This role offers exposure to software systems, APIs, transaction processing and operational data, making it ideal for someone looking to develop technical skills within a structured and supportive environment.

Key Responsibilities

  • Provide first-line support to customers, resolving system and transaction queries
  • Troubleshoot issues relating to system configuration, integrations...

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