Become part of LeverageTek as a Bilingual Operations Support Specialist focused on Financial Services. This permanent hybrid role emphasizes customer service and operational support, requiring bilingual capabilities in English and French.
Your key responsibility is to support mission-critical systems and engage with stakeholders effectively. A proactive approach to incident management, operational support, and process improvements will drive the success of this role. You will also participate in ongoing training to maintain expertise in organizational functions and technology infrastructure.
Key Responsibilities:
• Provide 24/7 operational support and system monitoring
• Assist in incident resolution and response processes
• Execute documentation for process improvements
• Communicate effectively with internal and external partners
• Champion a high level of client-focused service
Requirements:
• Minimum 3-5 years in an operations support role
• Bilingual ...