Job Summary

This position is responsible for all aspects of the customer invoicing process. This includes, but is not limited to, reconciliation of Sales Order / Purchase Order / Invoice, coordination with order management and project management teams, and assistance resolving customer disputes. The Invoice Operations Coordinator must maintain balance between corporate policy/procedures and customers’ needs. It includes providing an exceptional level of customer service to both internal and external stakeholders.

Job Responsibilities

Functional Expertise

• Reviews purchase orders for all Vertiv product orders within the required turnaround time of not exceeding 24 hours.
• Reviews CPQ quote to ensure accuracy of order versus submitted PO.
• Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
• Generates proforma invoice and Order Acknowledgement as requested.
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