In This Role, Your Responsibilities Will Be:
Investigate customer complaints and feedback through structured root cause analysis and corrective action processes.Coordinate and monitor customer issue resolution activities, ensuring timely closure and prevention of recurrence.Collaborate with internal stakeholders, Customer Service, Logistics, and Sales teams to address customer quality concerns.Track and manage warranty claims, replacement activities, and customer service notifications (CSN).Support Final Quality Assurance (FQA) activities to ensure product compliance and inspection effectiveness.Drive awareness and knowledge sharing of customer quality issues to strengthen quality detection and prevention measures.Support internal and external quality audits and ensure compliance with quality management system requirements.Analyze quality data, prepare reports, and provide recommendations for continuous improvemen...