We are looking for a Field & Workshop Services Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increass profitability.

Responsibilities

• Provide service and customer support during field and inhouse visits or dispatches.
• Manage all on site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Ensure the timely and correct documentation of processes.
• Operate vehicle in a safely manner and use field automation systems.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations / briefings.
• Contact customers concerni...