Job Summary
As an HP Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical services, including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites.
Responsibilities
Field Engineer Duties: - Install and commission HP Indigo digital presses at customer locations.
- Diagnose and resolve hardware, software, and process‑related issues.
- Perform routine maintenance, upgrades, and press calibrations.
- Provide on‑site and remote technical support.
- Maintain service records, technical documentation, and reports.
Customer Success Support Duties: - Deliver structured Ramp‑Up training programs to new customers.
- Educate press operators and production staff on press operation and workflow, maintena...