Key Responsibilities Monitor system performance and ensure all operational parameters remain within defined thresholds. Identify, troubleshoot, and escalate system abnormalities to the appropriate support teams. Handle inbound and outbound calls while providing timely support and issue resolution. Follow established communication procedures and support workflows. Investigate customer issues, provide solutions, and coordinate with relevant stakeholders when required. Maintain accurate records of incidents, customer interactions, and operational activities. Collect, analyze, and report on system performance metrics and support KPIs. Review system and application logs to identify trends, issues, and performance concerns. Prepare operational reports, documentation, and administrative records. Support investigation and root-cause analysis activities as assigned. Requirements Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline. 1-2 ...