Under the direction of the State manager in service operations, but working largely independently, the tablet administrator will handle all tablet maintenance duties including, inventory and RMAs, repairs with deployed inmate tablets, documentation and escalation of all tablet issues for the assigned facilities. This position ensures all internal processes, procedures, and contractual timelines are followed.

• Visit the assigned site per workday to ensure all assigned sites are visited once per week.
• While on-site evaluate each reported broken tablet and process for RMA
• Track and distribute inventory of inmate tablets at each assigned site.
• Provide tablet and equipment tracking reports to daily to the FSM
• Inspect all inmate tablets and open trouble ticketsfor any issues(equipment alarms, outages, etc.).
• Work with production team to ensure all broken equipment is returned and received within allotted time frames.
• Distri...