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Field Services Expert

Company

Vusion

Location

Cork, Cork

Type

full-time

Job Description

  • During Delivery Phase (Installations/Swap, Roll-out, Migration Plan):
    • Create, Maintain & Monitor Implementation Plans
    • Ensure Quality of Deliverables during Roll-out Projects
    • Track Costs of Projects
    • Ensure Buy-In of Solutions by Customers
  • During Run Phase:
    • Coordinate Services Rendered to Customers
    • Ensure Operational Monitoring – Issue Tracking – Risk Management
    • Manage Customers Reclaims
    • Identify Add-ons Sales Opportunities
    • Provide KPI’s and Measure Quality of Services Rendered
  • Generic Missions:
    • Manage vendors & field services installation third party
    • Represent Vusion in Clients Relationship Governing Bodies
    • Coordinate Communication to Client & Vusion Stakeholders
    • Manage Relationship with Partners/System Integrators
    • Build & Maintain Detailed Maps of the Customers Solutions

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