Job Title: Field Service Technician
Job Description
The Field Service Technician ensures that day-to-day service needs are met for assigned customers and geographic territories. This role independently manages all aspects of on-site installations, upgrades, remedial activities, and preventative maintenance for fare collection devices and systems, following documented processes and procedures. The technician focuses on delivering high-quality technical service while maintaining a strong level of customer satisfaction throughout the service delivery process.
Responsibilities

+ Perform on-site installation, maintenance, and repair of electro-mechanical fare collection devices and systems in assigned customer locations and territories.

+ Independently manage all aspects of on-site work, including planning, troubleshooting, and completing service tasks with limited supervision.

+ Conduct upgrades and remedial activities on fare collection systems in accor...